Telephone Banking

Outside regular banking hours? Your accounts are still on call.

Even in the computer age, your telephone remains a powerful communications tool. One great example is that you can use it 24/7 to conduct your banking business. Call us up whenever you have a free minute or two, and our automated system can help you handle whatever financial matters you might have.

• Call 413-445-8300 or toll-free at 888-685-8300
• Service available in English and Spanish
• Transfer funds between Berkshire Bank accounts
• Make payments from checking, statement savings, or money market accounts to loan accounts
• Determine what checks have cleared

Other Services Available

• Account and loan balances
• Recent deposits and withdrawals from checking, statement savings, or Money Market accounts
• CD balance, rate, term, maturity date, and interest
• Merchant check verification
• Activate your Berkshire Bank ATM or debit card
• Report a lost or stolen ATM or debit card
• Change your PIN

How to Use Telephone Banking

• Before using the telephone banking system, be sure to have your account numbers and Social Security number handy. You will be guided through the system and offered a menu of choices to access the information you need.
• The first time you call, you will be asked for your account numbers and personal identification number (PIN). The last four digits of the primary account holder's Social Security number is your initial PIN. (The primary account holder is the first person listed on your accounts.)
• You will then be asked to change your initial PIN to a four-digit number known only to you. (You will need to make an initial inquiry on all of your accounts. Each account will need its own PIN. You may choose to set the same pin for all your accounts, or different pins for each account.)
• Each time you access your account information, you will be asked for your account number and PIN. Loan inquiries will also require a note number - check your latest loan bill for this information. This will identify you for all your deposit and loan accounts. You may change your PIN at any time.

Telephone Banking Instructions

If you have a touch-tone phone, it's easy to navigate Berkshire Bank's Telephone Banking service.